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RETURN POLICY
30 DAY FREE RETURN
RETURN CLAIM POLICY
If you are not satisfied with your Element on-line purchase you may return the goods free of charge within 30 days of the original purchase date.
- Product must be returned unused in it's original packaging.
- You will be credited for the purchase less outbound freight.
- Customers returning product not in the original condition may be subject to a re-stocking fee of up to 25% of the total amount of the original purchase price.
RETURN CLAIM PROCEDURE
To return a purchase please follow the steps below
- Sign in to your account, click on the "view my orders" button and select the order you would like to return.
- Complete the online form and print one copy to include in the box with your Element product in it's original packaging.
- Pack product in suitable packaging to ensure it is not damage in shipping. Ship the package using a traceable source (i.e. UPS, Federal Express, Purolator). Element is not responsible for products lost or damaged in shipping.
- We will contact you when we have received your goods to let you know the status of the return claim.
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